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Privacy Policy


Please reference and review the Policy on a regular basis as it constitutes a legally binding agreement between you and Insignia Health and has important consequences on your legal rights and obligations. This Privacy Policy was last updated on November 17, 2014 (“Revision Date”).

Insignia Health (“Insignia Health,” “we,” “us,” or “our”) and its affiliates, licensors, suppliers, officers, directors, employees, agents, or other related parties (collectively, the “Affiliates”) are dedicated to safeguarding and respecting your privacy. This Policy informs you of our privacy practices, how we collect and use your information, when it might be disclosed, and how you can manage your personal information when using any and all Insignia Health websites and web-based applications, including but not limited to the PAM® assessment and Flourish® (the “Site”). The Policy is incorporated into and is subject to Insignia Health’s Terms and Conditions of Use (“Terms”). Your use of this website and any personal information you provide when using the Site (“Personal Information”) is subject to this Policy and the Terms.

By using or accessing the Site, you agree to the terms and conditions of the Policy. It is your responsibility to read and understand them. If you do not agree to them, do not use the Site or submit any Personal Information to the Site.

Covered by This Policy

This Policy applies to all Insignia Health websites and web-based applications, including but not limited to the PAM® assessment and Flourish®.

Within its own Site, Insignia Health may provide links to third-party websites (“Third Parties”). If you access such third-party links, you will leave the Site. Insignia Health does not control or endorse such Third-Party sites, and this Policy and the Terms do not govern or apply to such sites. Please carefully review the terms and conditions applicable to such Third-Party sites before using or submitting personal information to any such site.

Collection of Personal Information

Insignia Health collects and uses your Personal Information to better understand your needs and interests, and to help us deliver a consistent and personalized experience when you use our Site. For example, during the registration process we will ask you to provide Personal Information to complete your registration. The types of Personal Information that you provide may include contact information such as your name, address, telephone number, and email address, and/or other unique information such as your username and password.

In addition to the information you provide, Insignia Health may also collect information during your visit to the Site through automated data collection methods (the “Methods”), which include Web beacons, cookies, embedded web links, and other commonly used information-gathering tools. These Methods collect certain standard information that your browser sends to the Site, such as your browser type and language, access times, and the address of the website from which you arrived at the Site. The Methods may also collect information about your Internet Protocol (IP) address and/or click stream behavior (i.e., the pages you view, the links you click, and other actions you take in connection with the Site). The Methods also may be used to collect information about your use of emails received from Insignia Health, such as when you open the email or click on a link contained in the email.

Use of Your Information

As noted above, Insignia Health will use your Personal Information to better serve your needs and interests as you use our Site. For example, Insignia Health may use or share your Personal Information to:

  1. Verify that you are the source of feedback you wish published;
  2. Assist you in completing a transaction; 
  3. Communicate with you about products and services; 
  4. Provide service and support; 
  5. Update you on new services and benefits; 
  6. Select content to be communicated to you; 
  7. Personalize Insignia Health features on the Site; 
  8. Allow you to participate in surveys; or 
  9. Contact you for research regarding your experiences with Insignia Health.

During the registration process we will give you the opportunity to choose your privacy preferences; you can update your preferences at any time.

When we collect and use your Personal Information, we do so in accordance with all applicable laws. Insignia Health may disclose certain Personal Information (i) to comply with a legal requirement, such as a law, regulation, court order, subpoena, or search warrant, (ii) in the course of a legal proceeding, (iii) in response to a law enforcement agency request, or (iv) to the organization providing you access to this Site and any of their affiliates or vendors. In addition, circumstances may arise where, whether for strategic or other business reasons, Insignia Health sells its businesses, purchases or merges with another business, or otherwise reorganizes its business. Such a transaction may involve the disclosure of Personal Information to prospective or actual purchasers, or the receipt of it from sellers. Insignia Health will seek appropriate protection for your Personal Information in these types of transactions.

Children’s Privacy

We are committed to protecting the privacy of children. Insignia Health has not designed nor intended its Site to attract children under the age of thirteen. Insignia Health does not collect information from children we actually know are under the age of thirteen. Anyone under the age of eighteen is prohibited from using or accessing the Site unless supervised by a parent or guardian. The parent or guardian is solely responsible for supervising a minor child’s use of the Site, and assumes full responsibility for the interpretation and use of any information obtained from the Site for the minor.

Your Choices and Privacy Preferences

Insignia Health gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product- and service-specific information and also choose to receive Insignia Health general communications. You can make or change your choices about receiving either subscription or general communications by accessing your “Edit Account Info” page. The communication preferences in your Account Profile do not apply to communications primarily for the purpose of support, product safety warnings, or other administrative and transactional notices, as the primary purpose of these communications is not promotional in nature.

The email communications that you receive from Insignia Health will be provided in accordance with this Policy and the communication preferences you select in your Account Profile.

Keeping Your Personal Information Secure

To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of your Personal Information, Insignia Health utilizes appropriate physical, technical, and administrative procedures to safeguard the information we collect. Nevertheless, you understand and agree that no security measures are absolute and that we cannot guarantee absolute protection of your Personal Information.

Safe Harbor Compliance

For Personal Information Insignia Health receives from the European Economic area, we have committed to handling such Personal Information in accordance with the U.S. – EU Safe Harbor Framework as set forth by the U.S. Department of Commerce. For more information about the Safe Harbor Framework, please visit the U.S. Department of Commerce’s website at

Changes to the Policy

Insignia Health may, without notice, revise and update the Policy at any time. Such updated Policy will apply to your use of the Site effective as of the Revision Date. Such revisions and updates will be signified by a change in the Revision Date listed above. Your continued use of the Site means that you accept the terms of the updated Policy.


We value your thoughts and concerns. To access your information, ask questions about our privacy practices, or to make a complaint, please contact us at or write to us at the following address:

Privacy Officer
Insignia Health, LLC
One SW Columbia Street, Suite 700
Portland, OR 97258

If your inquiry relates to matters covered by the EU Safe Harbor doctrine and we have not satisfactorily addressed it, you may contact the European Union Data Protection Authorities (“EU DPAs”) for the country in which you are located via the following link:

The EU DPAs will serve as a liaison with us to resolve your concerns.